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Customer Protection

Refund Policy

Last Updated: August 2026

At AfricaSuk, customer satisfaction is important to us. Because many of our products are sourced internationally, our refund policy is designed to be fair to both our customers and our suppliers.

1. Order Cancellation

Orders may be cancelled before they have been confirmed with our supplier or entered processing.

Once an order has been processed or shipped, it may no longer be eligible for cancellation.

2. Refund Eligibility

You may be eligible for a refund if:

  • You received the wrong product.
  • The product arrives significantly damaged.
  • The product is defective upon delivery.
  • Your order cannot be fulfilled by our supplier.
  • Your payment was successfully completed but your order could not be processed.

3. Non-Refundable Situations

Refunds may not be available if:

  • You ordered the wrong item.
  • You changed your mind after the order was processed.
  • The product matches the description provided on our website.
  • The issue results from misuse, accidental damage, or improper handling after delivery.
  • The product is marked as non-returnable.

4. Reporting an Issue

If you believe your order qualifies for a refund, please contact us as soon as possible after receiving your order.

When contacting us, please include:

  • Your order number
  • Your registered email address
  • A description of the issue
  • Clear photos or videos showing the problem (if applicable)

This helps us review your request more efficiently.

5. Refund Review

Each refund request is reviewed individually. AfricaSuk may request additional information before making a decision. Approval or rejection depends on the nature of the issue and, where applicable, the policies of our suppliers.

6. Approved Refunds

If your refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.

7. Service Availability

At this time, AfricaSuk accepts orders only within Juba, South Sudan.

Customers located outside Juba may submit a Product Request. Availability, pricing, and delivery options will be reviewed before an order can be placed.

8. Changes to This Policy

AfricaSuk may update this Refund Policy from time to time. Any changes will be published on this page.

9. Contact Us

If you have questions about refunds or returns, please contact our support team at:

customer@africasuk.com